Returns & Refunds

If something arrives damaged or wrong

Tell us within 24 hours of delivery, and please send a photo. Easiest channel is WhatsApp at +91 88822 01313. We’ll either replace the item, refund it in full, or credit it against your next order — your call.

We also accept returns of unopened, non-perishable items within 7 days of delivery. Customer covers return shipping. Refund is processed to the original payment method within 5–7 business days of receiving the item back.

Perishables: dairy, poultry, fish, meat

Because of cold-chain handling, we can’t accept returns of perishable items except for damage or wrong-item issues reported within 24 hours of delivery. Please inspect perishable items as soon as they arrive.

For now, perishable items are delivered within Kerala only. If you place a perishable order from outside Kerala, we’ll contact you on WhatsApp before shipping; if delivery isn’t feasible, we’ll refund in full.

How refunds work

• UPI orders: reverse-credited to your UPI within 3–5 business days.
• COD orders: bank transfer or store credit, your choice. We’ll ask on WhatsApp.
• Card / Razorpay orders: credited to the original card within 5–7 business days, depending on your bank.

What we don’t accept returns on

• Opened or partially used non-perishable items (unless damaged on arrival)
• Perishable items for reasons other than damage / wrong-item / quality issue
• Items returned more than 7 days after delivery (non-perishables)

Still have questions?

The fastest way to reach us is WhatsApp: +91 88822 01313. Or email hello@organified.com.

See also: Shipping Policy · FAQ